Vacancy: Assistant Restaurant Manager (KwaDukuza, KZN)

JOB OUTPUT

• Improving Operations KPI’s by maintaining the Company standard of restaurant operation, ensuring that all employees are focused on exceeding customer expectations for service, quality, cleanliness, and value
• Managing cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllable costs, maximizing sales, operating efficiency and profitability
• Schedule and roster sufficient staff to meet productivity targets and minimize labor cost per hour targets
• Ensuring that all maintenance procedures are followed in accordance with the established maintenance roster and ensure that all necessary repairs are completed within the restaurant
• Ensuring that all necessary controls and procedures are in place in order to protect company assets and customers
• Ensuring that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required
• Executing performance management of all staff in a timely fashion as per SLT policy
• Ensuring complete execution of all CHAMPS components

SALES AND PROFITABILITY

• Maximize sales in-store to achieve sales budget
• Ensures that all stores resources, i.e. labor, product, supplies, tills and equipment are at correct levels to meet the various volumes of business
• Carries out Local Store Marketing Activity, as authorized by the Area Manager, to increase sales
• Monitor all local competitor activity and any local activities, which may affect the volume of business
• Co-ordinates the implementation of in-store promotions and ensures that all staff are fully briefed in advance of promotion
• Maximizes the profitability of the store by monitoring food, pack and labor costs and controllable expenses to ensure that these are in line with established targets

ADMINISTRATION

• Ensures that all cash handling and in-store banking procedures are adhered to at all times
• Ensures that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies are fully investigated and reported
• Ensures that the correct volume of product is prepared to meet the level of business and that the MP&C is accurately maintained
• Prepares the weekly labor schedule to ensure all shifts are properly staffed and ensures that labor costs are in line with budget
• Ensures that all daily, weekly and monthly paperwork is completed accurately in line with procedures
• Ensures ARMs are updated every day after all efficiencies and labor hours are checked

STANDARDS

• Ensures that Company Standards (i.e. ROCC and CHAMPS evaluations) are met and that all CSL procedures are followed at all times
• Ensures that the Store CHAMPS Check-up is completed during each shift, with corrective action taken as necessary
• Handles customer complaints correctly and reports all serious complaints to the RGM
• Ensures general cleanliness is carried out internally and externally
• Ensures that the Store Maintenance Plan is adhered to

PEOPLE

• Ensures that the store is correctly staffed to meet the needs of the business, recruiting additional staff as necessary with the final authority of the RGM
• Ensures that all staff receives a comprehensive induction and are correctly trained to perform those tasks assigned and that they are actively encouraged to progress through the Learning Zone online training program, as well as CHAMPS training
• Provides development for Shift Supervisors and Assistant Managers, and ensures that succession planning is carried out to ensure full management cover of the store
• Ensures that the Policies and Procedures contained in the Personnel Policies Manual are followed to minimize employee relation issues within the store
• Handles employee relations issues within the store, conducting disciplinary and grievance proceedings with staff as agreed by the RGM and Human Resources Department
• Initiate starter and leaver and payroll change documentation and forwards updates to the Human Resources Department to maintain Personnel files
• Holds and records regular staff meetings to discuss various issues affecting the store and personnel

SAFETY AND SECURITY

• Ensures that all Statutory and Company Health, Safety and Food Hygiene regulations are followed, and corrective action taken as necessary
• Ensures that all store staff are fully trained in the following:
  • Fire Procedures
  • Health, Safety and Food Hygiene correct practices
  • Security and Robbery procedures
  • Ensures that all Company Security Procedures are followed, in order to ensure the security of premises, people, stock, equipment and monies at all times