Introduction
Our Client, a leader in Hospitality Industry, seeks to appoint an experienced Operations Manager. Applicants need to reside in and around the Cape Town area only.
Duties & Responsibilities
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- Ensure all stores achieve set GPS per benchmarks, Labour below 10 (Ten) %, and EBITDA 10 (Ten) %.
- Achieve set sales budgets and drive sales through effective marketing ideas, e.g., Flyers, Billboards, or Newspapers.
- Assist and prepare accurate figures for Management meetings.
- Visit each store regularly and record an action sheet timeously.
- Update the store synopsis document monthly.
- Ensure each store drives guest programs.
- Ensure food quality, customer service, and hygiene are maintained continuously.
- Enforce SOP’s and an Operations manual in all stores.
- Utilize Pedros intellectual property to advise and guide store managers.
- Ensure store-level controls are good on the financial and stock side.
- Advise on HR matters to stores.
- Drive the brand values.
- Conduct Ops audits as per cycle.
- Analyse weekly figures and GPS.
- Communicate formally to all stores as per audits or action sheets.
- Improve store ratings on visits to a minimum average of 3.5 (Three. Five).
- Analyse and manage weekly expense trackers for stores.
- Submit accurate weekly planners for approval as per the set format.
- Achieve mystery shoppers above 85 (Eighty-five) %.
- Conduct performance appraisals for managers every 6 (six) months.
- Sign off stores’ weekly roosters and ensure they are within the set budget by using the standard labourer module template.
- Perform any ad-hoc Operations tasks as per required.
Desired Experience & Qualification
- Grade 12 (Twelve) or Bachelor’s degree in Operations Management or a related field.
- Proven work experience as Operations Manager or in a similar role.
- Knowledge of organizational effectiveness and Operations Management.
- Experience in budgeting and forecasting.
- Familiarity with business and financial principles.
- Excellent communication and organisational skills.
- Leadership ability.
- Understanding general finance and budgeting, including profit and loss, balance sheet, and cash flow management.
- Ability to build consensus and relationships among managers, partners, and employees.
- No criminal record.
Package & Remuneration
Market-Related Salary.
